FAQs

FAQS

Here are answers to some common questions. 

Merchant

  • What are your business hours?

    Monday – Friday 8:30 am – 5:00 pm CT 

  • How do I apply?

    Send us a contact request and one of our business development team members will contact you within one business day. 

  • What type of payment methods do you accept?

    Current state: Visa, Mastercard, Discover, Cash 


    Future state: PayPal, Venmo, Zelle, Crypto, E-Check 

  • Do you service international transactions?

    Currently, we cannot support international businesses. Our business clients must have a U.S.-based entity and bank account.   

  • Can I get hands on support?

    Absolutely. We offer hands-on support through the entire integration process and work as customer support liaisons for support issues your customers may contact us to resolve. Our call center hours are Monday – Friday, 7:30 am – 7:00 pm CT. 

  • I don't have a website, can I still use your processing?

    Yes, some of our customers utilize our invoice payment feature to send payment requests directly to their customers and our brick-and-mortar customers utilize our cloud-based point of sale system. 

  • Do you have a Privacy Policy?

    Yes, we have Terms & Conditions for our customers and T&Cs for our merchants, included in the Merchant Application. 

  • Do you have Terms & Conditions of use?

    Yes, our Privacy Policy for Customers is included in our Terms and Conditions, included in the Merchant Application. 

Financial Institutions

  • Sounds too good to be true - where are the bank's risk?

    The risk is the same as with any other DDA customer.  Once a deposit is made into the customers checking account there is no one else in the flow of funds, same as you are operating now.

  • How is a deposit made?

    A customer can link other accounts to their account such as credit or debit card, other bank accounts, or methods of depositing funds are allowed by you. Currently the most popular method is to use their C or D Cards to purchase a load pack with which they can immediately fund their account and complete a transaction.  

  • Is the bank liable for any part of the funding process prior to the funds being deposited?

    No.

  • What if a customer is not satisfied with a purchase completed with the MESH payment platform?

    The customer is making the purchase with funds in their checking account and to our knowledge the bank has no involvement in its customers' spending habits. Having said that, customer support, outside of any bank related issues, are supplied on two fronts: the merchant/business that sold the product and MESH, if the issue is related to the process.

Talk to us today!

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